Protect the chain of supply
Trade partners should know which company supplied the products and maintain records that connect each order to an approved commercial source. A clear chain of supply protects both the buyer and the brand when product questions arise.
Use current references
Packaging comparisons should use current, company-approved images because legitimate packaging can evolve. A difference from an old online photograph does not prove a product is unauthorized, but it should trigger a documented review.
Report concerns through the official channel
When a seller encounters an unfamiliar source, altered label or unexpected product image, collect the available order and packaging information and contact the official company channel for help.